Patient Access & Experience Specialist II

Aria Health Physician Services; United States; On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Retirement plans

Job summary

Jefferson Health is seeking a Patient Services Associate II to enhance the patient experience by processing arrivals/departures and verifying insurance and demographics. The role supports efficient flow of patients to examination rooms and ensures pre-certifications and authorizations are obtained.

Responsibilities include check-in/out, scheduling via EPIC, greeting patients, and maintaining HIPAA and regulatory compliance. Strong communication and multitasking are essential for daily operations.

Qualifications

• HS Diploma or equivalent required.
• Ability to communicate courteously with patients and visitors.
• Willingness to provide and support a positive Jefferson Experience for all patients and/or visitors.
• Ability to interpret data and manage a time-sensitive workload.

Responsibilities

• Greet patients and visitors professionally in person or by phone.
• Process check-in/check-out and schedule patient appointments via EPIC.
• Obtain pre-certifications/pre-authorizations for procedures.
• Maintain efficient patient flow and escalate concerns as needed.
• Adhere to HIPAA privacy and security requirements.
• Ensure compliance with regulatory standards.
• Perform other duties as assigned.

Skills

Communication skills

Multi-tasking

Data interpretation

Customer service

Education

HS Diploma or equivalent

Job description

Jefferson Health is seeking a Patient Services Associate II to enhance the patient experience by processing arrivals/departures and verifying insurance and demographics. The role supports efficient flow of patients to examination rooms and ensures pre-certifications and authorizations are obtained.

Responsibilities include check-in/out, scheduling via EPIC, greeting patients, and maintaining HIPAA and regulatory compliance. Strong communication and multitasking are essential for daily operations.