Patient Experience Specialist II

Jefferson Health Plans; Pennsylvania; On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Retirement plans

Tuition assistance

Job summary

The Patient Services Associate (PSA) II at Jefferson Health Plans ensures a courteous, professional patient experience during arrival and departure. They verify insurance, obtain pre-authorizations, and confirm demographics, supporting smooth flow to examination rooms and adherence to HIPAA.

Roles include greeting patients, processing appointments via EPIC, and escalating concerns as needed to maintain efficient service.

Qualifications

• Experience interacting with patients/visitors in a healthcare setting.
• Ability to communicate courteously and clearly with patients and staff.
• Familiarity with HIPAA privacy and security requirements.

Responsibilities

• Process check-in/check-out and scheduling of patient appointments via EPIC.
• Obtain pre-certifications/pre-authorizations for procedures.
• Maintain efficient flow of the practice and escalate concerns as needed.
• Greet and interact with patients/visitors professionally in person or on the phone.

Skills

Customer service

Communication

HIPAA compliance

Multitasking

Education

HS Diploma or equivalent

Tools

EPIC

Job description

The Patient Services Associate (PSA) II at Jefferson Health Plans ensures a courteous, professional patient experience during arrival and departure. They verify insurance, obtain pre-authorizations, and confirm demographics, supporting smooth flow to examination rooms and adherence to HIPAA.

Roles include greeting patients, processing appointments via EPIC, and escalating concerns as needed to maintain efficient service.