Front Desk PSA I — Patient Experience Focus

Jefferson Health; Philadelphia (Philadelphia County); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental and vision insurance

Life and AD&D insurance

Tuition assistance

Job summary

Albert Einstein Medical Center is seeking a Patient Services Associate I to support front desk operations in an outpatient setting. You will verify insurance, referrals, and patient demographics, while ensuring a courteous, efficient patient flow and adherence to Jefferson’s standards of care.

The role emphasizes accurate data entry, professional communication with patients and staff, and maintaining HIPAA privacy. Join a team dedicated to delivering the Jefferson Experience across our network.

Qualifications

• Must communicate courteously with patients and/or visitors.
• Ability to complete multiple tasks and work under pressure.
• Maintains confidentiality of patient information.

Responsibilities

• Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.
• Processes check in and/or check out, point of service activities and/or scheduling of patient appointments via EPIC.
• Greets and interacts with patients/visitors in a professional manner, on phone or in person.
• Maintains efficient flow of practice and escalates patient and/or provider concerns as appropriate.
• Adheres to HIPAA privacy and security requirements. Ensures compliance with all applicable federal, state, and local regulatory standards.
• Other duties as requested or assigned.

Skills

Courteous communication

HIPAA compliance

Multi-tasking

Confidentiality

Tools

EPIC

Job description

Albert Einstein Medical Center is seeking a Patient Services Associate I to support front desk operations in an outpatient setting. You will verify insurance, referrals, and patient demographics, while ensuring a courteous, efficient patient flow and adherence to Jefferson’s standards of care.

The role emphasizes accurate data entry, professional communication with patients and staff, and maintaining HIPAA privacy. Join a team dedicated to delivering the Jefferson Experience across our network.