Patient Services Associate II – Front Desk & Scheduling

Jefferson Health; Philadelphia (Philadelphia County); On-site; USD 36,000 - 48,000; Full time

Job summary

The Patient Services Associate II at Center City, Philadelphia, is responsible for greeting patients, processing arrival and departure, and coordinating appointments using EPIC. This role supports the Jefferson Experience by delivering courteous service and efficient patient flow.

Candidates should have a high school diploma, strong communication, and the ability to multitask in a fast-paced environment, with a focus on HIPAA compliance and patient privacy.

Qualifications

• HS Diploma or equivalent required.
• Ability to communicate courteously with patients and visitors.
• Ability to multi-task and handle time-sensitive workloads.

Responsibilities

• Interacts with patients and staff to ensure smooth check-in and check-out.
• Processes scheduling of appointments via EPIC.
• Obtains pre-certifications and/or pre-authorizations as needed.
• Maintains HIPAA privacy and security standards.
• Escalates patient or provider concerns when appropriate.

Skills

Customer service

HIPAA compliance

Data entry

Scheduling

Communication

Education

HS Diploma or equivalent

Job description

The Patient Services Associate II at Center City, Philadelphia, is responsible for greeting patients, processing arrival and departure, and coordinating appointments using EPIC. This role supports the Jefferson Experience by delivering courteous service and efficient patient flow.

Candidates should have a high school diploma, strong communication, and the ability to multitask in a fast-paced environment, with a focus on HIPAA compliance and patient privacy.