Front Desk Patient Services Associate I (EPIC)

Jefferson Health Plans; Philadelphia (Philadelphia County); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Tuition assistance

Job summary

Jefferson University Physicians in Center City Philadelphia is hiring a Patient Services Associate I to be 100% in-office at the front desk, Monday–Friday, with 7:30/8:00 start times. You will warmly welcome patients, verify insurance and demographics, and support smooth patient flow across the practice.

In this role, you will process check-ins and check-outs in EPIC, answer phones, and escalate concerns while upholding HIPAA standards.

Qualifications

• HS Diploma or equivalent required.
• Customer service and/or patient-facing healthcare experience preferred.
• Experience using EPIC system is a plus.

Responsibilities

• Greet and assist patients at the front desk.
• Process check-in and check-out in EPIC.
• Schedule patient appointments and manage workflow.
• Verify insurance and demographic information.
• Ensure HIPAA compliance and patient privacy.
• Handle other duties as assigned.

Skills

Customer service

Professional communication

HIPAA awareness

Education

HS Diploma or equivalent

Tools

EPIC

Job description

Jefferson University Physicians in Center City Philadelphia is hiring a Patient Services Associate I to be 100% in-office at the front desk, Monday–Friday, with 7:30/8:00 start times. You will warmly welcome patients, verify insurance and demographics, and support smooth patient flow across the practice.

In this role, you will process check-ins and check-outs in EPIC, answer phones, and escalate concerns while upholding HIPAA standards.