Patient Services & Experience Specialist II

Health Partners Plans; Pennsylvania; On-site; USD 36,000 - 48,000; Full time

Job summary

Jefferson Health in King of Prussia, PA is seeking a Patient Services Associate II to support patient arrivals, verify insurance, and schedule appointments using EPIC.

This 100% in-office role requires a HS diploma, courteous communication with patients, and the ability to manage a time-sensitive workload while maintaining HIPAA compliance. Occasional travel to another MSS office may be required to cover staffing needs.

Qualifications

• HS Diploma or equivalent required.
• Must be able to communicate courteously with patients and/or visitors.
• Willingness to provide and support a positive Jefferson Experience for all patients and/or visitors.
• Ability to process and interpret data.
• Ability to multi task while managing a time sensitive workload.

Responsibilities

• Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.
• Processes check in and/or check out, point of service activities and/or scheduling of patient appointments via EPIC.
• Obtains pre certifications and/or pre authorizations for procedures.
• Maintains efficient flow of practice and escalates patient and/or provider concerns as appropriate.
• Greets and interacts with patients/visitors in a professional manner, on phone or in person.
• Adheres to HIPAA privacy and security requirements. Ensures compliance with all applicable federal, state, and local regulatory standards.
• Other duties as requested or assigned.

Skills

Communication

Courtesy

Multitasking

Data processing

Education

HS Diploma or equivalent

Job description

Jefferson Health in King of Prussia, PA is seeking a Patient Services Associate II to support patient arrivals, verify insurance, and schedule appointments using EPIC.

This 100% in-office role requires a HS diploma, courteous communication with patients, and the ability to manage a time-sensitive workload while maintaining HIPAA compliance. Occasional travel to another MSS office may be required to cover staffing needs.