Patient Services Associate II - Front Desk & Pre-Certs

Jefferson Health; Langhorne (Bucks County); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Tuition assistance

Retirement plan

Job summary

Jefferson Health is seeking a Patient Services Associate (PSA) II to enhance the patient experience by efficiently handling arrival and departure activities for visits to the practice/department. The role includes obtaining pre-certifications and authorizations, verifying insurance and demographics, and supporting a smooth flow to examination rooms.

You will greet patients professionally, answer inquiries, and escalate concerns as needed while adhering to HIPAA and regulatory standards.

Qualifications

• HS Diploma or equivalent required.
• Must be able to communicate courteously with patients and/or visitors.
• Ability to process and interpret data and to multitask in a time-sensitive workload.

Responsibilities

• Interacts with coworkers, visitors, and staff per Jefferson values.
• Processes check-in/check-out and scheduling via EPIC.
• Obtains pre-certifications/pre-authorizations for procedures.

Skills

Customer service

HIPAA compliance

Communication

Multitasking

Education

HS Diploma or equivalent

Job description

Jefferson Health is seeking a Patient Services Associate (PSA) II to enhance the patient experience by efficiently handling arrival and departure activities for visits to the practice/department. The role includes obtaining pre-certifications and authorizations, verifying insurance and demographics, and supporting a smooth flow to examination rooms.

You will greet patients professionally, answer inquiries, and escalate concerns as needed while adhering to HIPAA and regulatory standards.