Patient Experience Specialist II

Aria Health Physician Services; United States; On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life and AD&D insurance

Disability insurance

Flexible spending accounts

Retirement plans

Tuition assistance

Voluntary benefits

Job summary

Jefferson Health is seeking a Patient Services Associate (PSA) II to courteously process arrival and departure activities for patients and visitors. This role verifies insurance, pre-authorizations, referrals, and demographics to support efficient flow in the practice.

You will greet patients, schedule or check in/out via EPIC, maintain HIPAA compliance, and escalate issues as needed to ensure a seamless Jefferson Experience across our clinics in the Philadelphia region.

Qualifications

• High school diploma or equivalent required.
• Ability to communicate courteously with patients and visitors.
• Ability to process and interpret data accurately.

Responsibilities

• Processes check in and check out, scheduling, and patient arrival/departure activities.
• Obtains pre certifications and/or pre authorizations for procedures.
• Maintains efficient flow of practice and escalates concerns as needed.
• Greets patients/visitors professionally, on phone or in person.
• Adheres to HIPAA privacy and security requirements.

Skills

Customer service

HIPAA compliance

Data entry and verification

Multitasking

Professional communication

Education

HS Diploma or equivalent

Tools

EPIC system

Job description

Jefferson Health is seeking a Patient Services Associate (PSA) II to courteously process arrival and departure activities for patients and visitors. This role verifies insurance, pre-authorizations, referrals, and demographics to support efficient flow in the practice.

You will greet patients, schedule or check in/out via EPIC, maintain HIPAA compliance, and escalate issues as needed to ensure a seamless Jefferson Experience across our clinics in the Philadelphia region.