Patient Services Associate II - Experience & Checkin

Jefferson Health Plans; Pennsylvania; On-site; USD 32,000 - 42,000; Full time

Job summary

Jefferson Health Plans is seeking a Patient Services Associate (PSA) II in Pennsylvania. The role focuses on courteous patient processing during arrival and departure, verifying insurance, referrals, and patient demographics to support a smooth patient flow and timely examinations.

The PSA II participates in delivering the Jefferson Experience by ensuring professional interactions with patients and visitors and by maintaining compliance with HIPAA and regulatory standards.

Qualifications

• Requires HS Diploma or equivalent.
• Ability to communicate courteously with patients and visitors.
• Ability to multi-task and manage a time-sensitive workload.

Responsibilities

• Process check-in and check-out and scheduling via EPIC.
• Obtain pre-certifications and/or pre-authorizations for procedures.
• Verify insurance, referrals and patient demographics.
• Maintain efficient flow of the practice and escalate concerns as needed.
• Greet patients/visitors professionally in person or by phone.
• Adhere to HIPAA privacy and security requirements and regulatory standards.
• Other duties as requested or assigned.

Skills

Customer service

Communication skills

Education

HS Diploma or equivalent

Job description

Jefferson Health Plans is seeking a Patient Services Associate (PSA) II in Pennsylvania. The role focuses on courteous patient processing during arrival and departure, verifying insurance, referrals, and patient demographics to support a smooth patient flow and timely examinations.

The PSA II participates in delivering the Jefferson Experience by ensuring professional interactions with patients and visitors and by maintaining compliance with HIPAA and regulatory standards.