Patient Services Associate II - Front Desk & Insurance

Jefferson Health; Abington Township (PA); On-site; USD 32,000 - 52,000; Full time

Job summary

Jefferson Health's Abington Primary Care division is seeking a Patient Services Associate II for a full-time daytime schedule. The role focuses on courteous arrival/departure processing, appointment scheduling, and ensuring efficient patient flow through the practice.

Responsibilities include obtaining pre-certifications, verifying insurance and demographics, and maintaining HIPAA compliance while delivering a positive Jefferson Experience to patients and visitors.

Qualifications

• HS Diploma or equivalent required.
• Must communicate courteously with patients and visitors.
• Ability to process and interpret data.
• Ability to multitask with time-sensitive workload.
• HIPAA privacy and security compliance.

Responsibilities

• Check in and check out patients via EPIC and schedule appointments as needed.
• Obtain pre-certifications/pre-authorizations for procedures.
• Maintain efficient patient flow and escalate concerns when appropriate.
• Greet patients and visitors in a professional manner, in person or by phone.
• Adhere to HIPAA privacy and security requirements; comply with applicable laws and regulations.
• Other duties as assigned by the department.

Skills

Customer service

Communication

Data interpretation

Multitasking

Education

HS Diploma or equivalent

Tools

EPIC (EMR)

Job description

Jefferson Health's Abington Primary Care division is seeking a Patient Services Associate II for a full-time daytime schedule. The role focuses on courteous arrival/departure processing, appointment scheduling, and ensuring efficient patient flow through the practice.

Responsibilities include obtaining pre-certifications, verifying insurance and demographics, and maintaining HIPAA compliance while delivering a positive Jefferson Experience to patients and visitors.