Patient Services Associate II - Front Desk & Check-In Pro

jeffersonhealth; Pennsylvania; On-site; USD 23,000 - 30,000; Full time

Job summary

Jefferson Health in Abington, PA is seeking a Patient Services Associate (PSA) II to enhance the patient experience by processing arrival and departure activities, verifying insurance and authorizations, and ensuring smooth patient flow. The role requires courteous communication with patients and dependency on Epic for scheduling and check-in/out.

Adherence to HIPAA and regulatory standards is essential. The PSA II supports Jefferson Experience by delivering prompt, professional service to

Qualifications

• HS Diploma or equivalent required.
• Must be able to communicate courteously with patients and/or visitors.
• Ability to process and interpret data.
• Ability to multi task while managing a time sensitive workload.

Responsibilities

• Processes check in and check out, point of service activities and/or scheduling of patient appointments via EPIC.
• Obtains pre certifications and/or pre authorizations for procedures.
• Maintains efficient flow of practice and escalates patient and/or provider concerns as appropriate.
• Greets and interacts with patients/visitors in a professional manner, on phone or in person.
• Adheres to HIPAA privacy and security requirements. Ensures compliance with all applicable federal, state, and local regulatory standards.
• Other duties as requested or assigned.

Skills

Patient service

Communication

HIPAA compliance

Multitasking

Data processing

Education

HS Diploma or equivalent

Job description

Jefferson Health in Abington, PA is seeking a Patient Services Associate (PSA) II to enhance the patient experience by processing arrival and departure activities, verifying insurance and authorizations, and ensuring smooth patient flow. The role requires courteous communication with patients and dependency on Epic for scheduling and check-in/out.

Adherence to HIPAA and regulatory standards is essential. The PSA II supports Jefferson Experience by delivering prompt, professional service to