Patient Services Associate II – Front Desk & Flow (Travel)

jeffersonhealth; Pennsylvania; On-site; USD 32,000 - 44,000; Full time

Job summary

Jefferson Health is seeking a Patient Services Associate (PSA) II to enhance the patient experience by processing arrivals and departures, verifying insurance, and obtaining pre-certifications for procedures. The role focuses on courteous service and maintaining efficient patient flow.

You will use EPIC for check-in/out, referrals, and scheduling, while ensuring HIPAA compliance and data accuracy. A HS Diploma and strong communication skills are required, with willingness to travel to affiliated

Qualifications

• HS Diploma or equivalent required.
• Ability to communicate courteously with patients/visitors and support a positive Jefferson Experience.
• Ability to process and interpret data and multi-task in a time-sensitive workload.

Responsibilities

• Process check in/out and scheduling via EPIC.
• Obtain pre-certifications/pre-authorizations for procedures.
• Verify insurance, referrals, and patient demographics.
• Maintain efficient flow of practice and escalate concerns as needed.
• Greet and interact with patients/visitors in a professional manner.

Skills

Customer service

HIPAA

Communication

Data entry

Education

HS Diploma or equivalent

Tools

EPIC systems

Job description

Jefferson Health is seeking a Patient Services Associate (PSA) II to enhance the patient experience by processing arrivals and departures, verifying insurance, and obtaining pre-certifications for procedures. The role focuses on courteous service and maintaining efficient patient flow.

You will use EPIC for check-in/out, referrals, and scheduling, while ensuring HIPAA compliance and data accuracy. A HS Diploma and strong communication skills are required, with willingness to travel to affiliated