Patient Experience Navigator II

Jefferson Health Plans; Philadelphia (Philadelphia County); On-site; USD 33,000 - 45,000; Full time

Job summary

Jefferson Health Plans in Philadelphia seeks a Patient Services Associate II to professionally handle arrival/departure activities and ensure a smooth patient flow. The role emphasizes obtaining pre-certifications, verifying insurance, referrals, and patient demographics to support the Jefferson Experience.

The PSA II will interact with patients and staff, process appointments via EPIC, and maintain HIPAA compliance while delivering courteous service in a fast-paced environment.

Qualifications

• HS diploma or equivalent required.
• Ability to communicate courteously with patients and visitors.
• Ability to multitask and manage a time-sensitive workload.
• Willingness to provide and support a positive Jefferson Experience.

Responsibilities

• Check in and check out patients and schedule appointments via EPIC.
• Obtain pre-certifications or pre-authorizations for procedures.
• Verify insurance, referrals and patient demographics.
• Maintain efficient flow of practice and escalate concerns as needed.
• Greet patients professionally and uphold HIPAA privacy and security standards.

Skills

Customer service

Data entry

Multitasking

Phone etiquette

Education

HS Diploma or equivalent

Tools

EPIC

Job description

Jefferson Health Plans in Philadelphia seeks a Patient Services Associate II to professionally handle arrival/departure activities and ensure a smooth patient flow. The role emphasizes obtaining pre-certifications, verifying insurance, referrals, and patient demographics to support the Jefferson Experience.

The PSA II will interact with patients and staff, process appointments via EPIC, and maintain HIPAA compliance while delivering courteous service in a fast-paced environment.