Patient Services Associate II: Front-Desk Care Leader

Jefferson Health; Philadelphia (Philadelphia County); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Tuition discounts

Retirement plans

Job summary

Jefferson Health's Patient Services Associate (PSA) II role focuses on welcoming patients and handling check-in/out, scheduling, and front-desk duties at the Albert Einstein Medical Center in Philadelphia. The position emphasizes HIPAA compliance and seamless patient flow throughout visits.

Responsibilities include obtaining pre-certifications, verifying insurance and demographics, and coordinating with care teams to support timely appointments and excellent patient experiences.

Qualifications

• Education: HS Diploma or equivalent required.
• Experience: Customer service and/or patient facing healthcare experience preferred.

Responsibilities

• Interact with patients and visitors, check in/check out, and schedule appointments via EPIC.
• Obtain pre-certifications/authorizations for procedures and verify insurance and demographics.
• Ensure HIPAA privacy and security compliance and escalate concerns as needed.
• Maintain efficient flow of the practice and support staff as required.

Skills

Customer service

Healthcare experience

Education

HS Diploma or equivalent

Tools

EPIC

Job description

Jefferson Health's Patient Services Associate (PSA) II role focuses on welcoming patients and handling check-in/out, scheduling, and front-desk duties at the Albert Einstein Medical Center in Philadelphia. The position emphasizes HIPAA compliance and seamless patient flow throughout visits.

Responsibilities include obtaining pre-certifications, verifying insurance and demographics, and coordinating with care teams to support timely appointments and excellent patient experiences.