Patient Services Associate II — Fast, Friendly Front Desk

Health Partners Plans; Pennsylvania; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Retirement plans

Tuition assistance

Job summary

Jefferson Health is seeking a Patient Services Associate II to support arrival and departure processing for patient visits. The role includes verifying insurance, authorizations, and demographics, while helping maintain efficient patient flow and a courteous, professional environment.

The PSA II will engage with patients and staff to ensure a smooth patient experience and adherence to regulatory standards, with a focus on timely service delivery and a positive Jefferson Experience.

Qualifications

• HS Diploma or equivalent required.
• Must be able to communicate courteously with patients/visitors.
• Ability to process and interpret data.
• Ability to multi task while managing a time sensitive workload.

Responsibilities

• Processes check in and/or check out, scheduling of patient appointments via EPIC.
• Obtains pre certifications/pre authorizations for procedures.
• Maintains efficient flow of practice and escalates concerns as appropriate.
• Greets and interacts with patients/visitors in a professional manner, on phone or in person.
• Adheres to HIPAA privacy and security requirements and regulatory standards.
• Other duties as requested or assigned.

Skills

Communication

multitasking

Data interpretation

HIPAA compliance

Education

HS Diploma or equivalent

Tools

EPIC

Job description

Jefferson Health is seeking a Patient Services Associate II to support arrival and departure processing for patient visits. The role includes verifying insurance, authorizations, and demographics, while helping maintain efficient patient flow and a courteous, professional environment.

The PSA II will engage with patients and staff to ensure a smooth patient experience and adherence to regulatory standards, with a focus on timely service delivery and a positive Jefferson Experience.