Patient Experience Specialist

Health Partners Plans; Philadelphia (Philadelphia County); On-site; USD 25,000 - 33,000; Full time

Job summary

Jefferson Health is seeking a Patient Services Associate II at Albert Einstein Medical Center in Philadelphia to enhance the patient experience by efficiently processing arrivals and departures and verifying insurance and demographics.

The role emphasizes courteous service, obtaining pre-certifications for procedures, and maintaining HIPAA compliance while supporting smooth flow of patients to examination rooms.

Qualifications

• HS Diploma or equivalent.
• Must be able to communicate courteously with patients and/or visitors.
• Ability to multi task while managing a time sensitive workload.

Responsibilities

• Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.
• Processes check in and/or check out, point of service activities and/or scheduling of patient appointments via EPIC.
• Obtains pre certifications and/or pre authorizations for procedures.
• Maintains efficient flow of practice and escalates patient and/or provider concerns as appropriate.
• Greets and interacts with patients/visitors in a professional manner, on phone or in person.
• Adheres to HIPAA privacy and security requirements. Ensures compliance with all applicable federal, state, and local regulatory standards.

Skills

Communication with patients

Multitasking

Professional demeanor

Education

HS Diploma

Job description

Jefferson Health is seeking a Patient Services Associate II at Albert Einstein Medical Center in Philadelphia to enhance the patient experience by efficiently processing arrivals and departures and verifying insurance and demographics.

The role emphasizes courteous service, obtaining pre-certifications for procedures, and maintaining HIPAA compliance while supporting smooth flow of patients to examination rooms.