Front Desk Patient Services Associate I

Jefferson Health; United States; On-site; USD 32,000 - 42,000; Full time

Job summary

The Patient Services Associate (PSA) I at Jefferson Health enhances the patient experience by courteously handling arrival and departure activities at the front desk of outpatient practices. The role verifies insurance, referrals and patient demographics to ensure accurate scheduling and billing, contributing to a smooth flow to examination rooms.

Successful candidates communicate professionally with patients and visitors, greet people in person or by phone, and maintain confidentiality.

Qualifications

• Must communicate courteously with patients/visitors.
• Ability to complete multiple tasks and work under pressure.
• Ability to maintain confidentiality of patient information.

Responsibilities

• Check in/check out and scheduling via EPIC
• Greet patients and maintain professional interactions
• Ensure efficient flow of patients and address concerns
• Adhere to HIPAA privacy and security requirements
• Comply with federal, state, local regulations
• Perform other duties as assigned

Skills

Customer service

Communication

Multitasking

Confidentiality

Job description

The Patient Services Associate (PSA) I at Jefferson Health enhances the patient experience by courteously handling arrival and departure activities at the front desk of outpatient practices. The role verifies insurance, referrals and patient demographics to ensure accurate scheduling and billing, contributing to a smooth flow to examination rooms.

Successful candidates communicate professionally with patients and visitors, greet people in person or by phone, and maintain confidentiality.