Patient Experience Specialist II

Albert Einstein Medical Center; United States; On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Retirement plans

Tuition assistance

Job summary

Jefferson Health in King of Prussia, PA, is seeking a Patient Services Associate (PSA) II for a 100% in-office role, Monday–Friday, 8:30am–5pm, with occasional regional travel. You will welcome patients, process arrivals, and coordinate appointments using EPIC to ensure smooth flow of visits.

Responsibilities include verifying insurance and referrals, obtaining pre-certifications, and maintaining HIPAA compliance while delivering courteous, efficient service to patients and visitors across the

Qualifications

• HS Diploma or equivalent required.
• Must be able to communicate courteously with patients and/or visitors.
• Willingness to provide and support a positive Jefferson Experience for all patients and/or visitors.
• Ability to process and interpret data.
• Ability to multi task while managing a time sensitive workload.

Responsibilities

• Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.
• Processes check in and/or check out, point of service activities and/or scheduling of patient appointments via EPIC.
• Obtains pre certifications and/or pre authorizations for procedures.
• Maintains efficient flow of practice and escalates patient and/or provider concerns as appropriate.
• Greets and interacts with patients/visitors in a professional manner, on phone or in person.
• Adheres to HIPAA privacy and security requirements.
• Ensures compliance with all applicable federal, state, and local regulatory standards.
• Other duties as requested or assigned.

Skills

Communication

Multitasking

Data entry

Courteous service

Education

HS Diploma

Tools

EPIC

Job description

Jefferson Health in King of Prussia, PA, is seeking a Patient Services Associate (PSA) II for a 100% in-office role, Monday–Friday, 8:30am–5pm, with occasional regional travel. You will welcome patients, process arrivals, and coordinate appointments using EPIC to ensure smooth flow of visits.

Responsibilities include verifying insurance and referrals, obtaining pre-certifications, and maintaining HIPAA compliance while delivering courteous, efficient service to patients and visitors across the