Patient Services Associate II - ENT Care Concierge

jeffersonhealth; New Jersey; On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

New Hire Bonus for eligible candidates

Top-Tier health insurance

Opportunities for career advancement

Employee discounts on products and in-

Generous ETO/PTO

Tuition Reimbursement

Job summary

Jefferson Health is hiring a Patient Services Associate II to support patient check-in/check-out, scheduling, and pre-certifications, using EPIC. The role focuses on courteous, professional patient interactions and HIPAA compliance in a busy clinic setting.

The position requires a HS diploma and prior customer service or patient-facing healthcare experience is preferred; the team emphasizes Jefferson Experience and patient flow efficiency in Cherry Hill, NJ.

Qualifications

• HS Diploma or equivalent required.
• Customer service and/or patient facing healthcare experience preferred.

Responsibilities

• Processes check in and/or check out, point of service activities and/or scheduling of patient appointments via EPIC.
• Obtains pre certifications and/or pre authorizations for procedures.
• Maintains efficient flow of practice and escalates patient and/or provider concerns as appropriate.
• Greets and interacts with patients/visitors in a professional manner, on phone or in person.
• Adheres to HIPAA privacy and security requirements. Ensures compliance with all applicable federal, state, and local regulatory standards.

Skills

Customer service

Education

HS Diploma or equivalent

Job description

Jefferson Health is hiring a Patient Services Associate II to support patient check-in/check-out, scheduling, and pre-certifications, using EPIC. The role focuses on courteous, professional patient interactions and HIPAA compliance in a busy clinic setting.

The position requires a HS diploma and prior customer service or patient-facing healthcare experience is preferred; the team emphasizes Jefferson Experience and patient flow efficiency in Cherry Hill, NJ.