Patient Services Associate II: Onsite Care Concierge

Jefferson Health; Center Square (PA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life and AD&D insurance

Short- and long-term disability

Flexible spending accounts

Retirement plans

Tuition assistance

Voluntary benefits

Job summary

Jefferson Health in Ambler area (Montgomery County, PA) seeks a Patient Services Associate II for on-site, day-shift support. The role includes check-in/out, pre-authorizations, insurance verification, and patient reception within a Jefferson-affiliated practice.

The position emphasizes delivering a courteous patient experience, HIPAA compliance, and efficient patient flow between arrival and examination rooms.

Qualifications

• HS Diploma or equivalent required.
• Customer service and/or patient-facing healthcare experience preferred.
• On-site schedule: Monday–Friday, 8am–4:30pm with potential rotation to another office location.

Responsibilities

• Process check-in/check-out and scheduling of patient appointments via EPIC.
• Obtain pre-certifications and/or pre-authorizations for procedures.
• Maintain efficient flow of practice and escalate patient and/or provider concerns as appropriate.
• Greets and interacts with patients/visitors in a professional manner, on phone or in person.
• Adheres to HIPAA privacy and security requirements.

Skills

Customer service

Patient-facing care

Education

High School Diploma

Tools

EPIC

Job description

Jefferson Health in Ambler area (Montgomery County, PA) seeks a Patient Services Associate II for on-site, day-shift support. The role includes check-in/out, pre-authorizations, insurance verification, and patient reception within a Jefferson-affiliated practice.

The position emphasizes delivering a courteous patient experience, HIPAA compliance, and efficient patient flow between arrival and examination rooms.