Patient Services Associate II — Elevate the Patient Experience

Health Partners Plans; Pennsylvania; On-site; USD 21,000 - 26,000; Full time

Job summary

Jefferson Health in Abington, PA is seeking a Patient Services Associate II to support efficient patient flow, processing arrivals and departures for visits, and coordinating with care teams.

Responsibilities include obtaining pre certifications and/or pre authorizations, verifying insurance and patient demographics, and ensuring courteous service while maintaining HIPAA compliance and regulatory standards.

Qualifications

• Must be able to communicate courteously with patients and visitors.
• Ability to process and interpret data and maintain HIPAA compliance.
• Ability to multi‑task while managing a time‑sensitive workload.

Responsibilities

• Processes check in and check out and schedules patient appointments via EPIC.
• Obtains pre certifications and/or pre authorizations for procedures.
• Maintains efficient flow of practice and escalates concerns as appropriate.
• Greets patients and visitors in a professional manner, in person or on the phone.
• Adheres to HIPAA privacy and security requirements and regulatory standards.
• Other duties as requested or assigned.

Skills

Courteous communication

multitasking

Data interpretation

Education

HS Diploma or equivalent

Tools

EPIC

Job description

Jefferson Health in Abington, PA is seeking a Patient Services Associate II to support efficient patient flow, processing arrivals and departures for visits, and coordinating with care teams.

Responsibilities include obtaining pre certifications and/or pre authorizations, verifying insurance and patient demographics, and ensuring courteous service while maintaining HIPAA compliance and regulatory standards.