Patient Services Associate I: Front Desk & Check-In Pro

jeffersonhealth; Philadelphia (Philadelphia County); On-site; USD 36,000 - 48,000; Full time

Job summary

Jefferson Health is seeking a Patient Services Associate I to enhance the patient experience by courteously processing arrival and departure activities at the front desk of our outpatient practice.

You will verify insurance, referrals, and demographics, schedule appointments in EPIC, greet patients, maintain patient flow, and uphold HIPAA compliance while delivering the Jefferson Experience. HS diploma is required; healthcare or customer service experience is preferred.

Qualifications

• HS Diploma or equivalent required.
• Customer service and/or patient facing healthcare experience preferred.

Responsibilities

• Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.
• Processes check in and/or check out, point of service activities and/or scheduling of patient appointments via EPIC.
• Greets and interacts with patients/visitors in a professional manner, on phone or in person.
• Maintains efficient flow of practice and escalates patient and/or provider concerns as appropriate.
• Adheres to HIPAA privacy and security requirements. Ensures compliance with all applicable federal, state, and local regulatory standards.
• Other duties as requested or assigned.

Skills

Customer service

EPIC system

HIPAA compliance

Front desk

Education

HS Diploma or equivalent

Tools

EPIC

Job description

Jefferson Health is seeking a Patient Services Associate I to enhance the patient experience by courteously processing arrival and departure activities at the front desk of our outpatient practice.

You will verify insurance, referrals, and demographics, schedule appointments in EPIC, greet patients, maintain patient flow, and uphold HIPAA compliance while delivering the Jefferson Experience. HS diploma is required; healthcare or customer service experience is preferred.