Headache Center Patient Services Associate II

Jefferson University Physicians; United States; On-site; USD 36,000 - 52,000; Full time

Job summary

Jefferson University Physicians is seeking a Patient Services Associate (PSA II) to enhance the patient experience by processing arrival and departure activities, obtaining pre-certifications, and verifying demographics and insurance. The role emphasizes courteous service to maintain efficient flow and smooth patient visits.

Responsibilities include check-in/out, scheduling via EPIC, and ensuring HIPAA compliance and regulatory standards.

Qualifications

• HS Diploma or equivalent required.
• Ability to communicate courteously with patients and visitors.
• Ability to process and interpret data.
• Ability to multi task while managing a time sensitive workload.

Responsibilities

• Process check in and check out, scheduling of patient appointments via EPIC.
• Obtain pre certifications and/or pre authorizations for procedures.
• Maintains efficient flow of practice and escalates patient and/or provider concerns as appropriate.
• Greet and interact with patients/visitors in a professional manner; adhere to HIPAA privacy and security requirements.
• Ensure compliance with applicable federal, state, and local regulatory standards.

Skills

Customer service

Communication

HIPAA compliance

Multitasking

Education

High School Diploma

Tools

EPIC system

Job description

Jefferson University Physicians is seeking a Patient Services Associate (PSA II) to enhance the patient experience by processing arrival and departure activities, obtaining pre-certifications, and verifying demographics and insurance. The role emphasizes courteous service to maintain efficient flow and smooth patient visits.

Responsibilities include check-in/out, scheduling via EPIC, and ensuring HIPAA compliance and regulatory standards.