Patient Services Associate II - Check-In & Insurance

Jefferson Health; Mantua Township (NJ); On-site; USD 40,000 - 50,000; Full time

Job summary

Jefferson Health is seeking a Patient Services Associate II to enhance the patient experience by efficiently processing arrival and departure activities and scheduling via EPIC. You will obtain pre-certifications and pre-authorizations, verify insurance and demographics, and support a smooth flow of patients to examination rooms.

The role requires strong communication, the ability to multitask in a fast-paced environment, and strict adherence to HIPAA and regulatory standards.

Qualifications

• HS Diploma or equivalent required.
• Courteous patient communication and positive Jefferson Experience.
• Ability to process and interpret data; multitask under time-sensitive workload.

Responsibilities

• Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.
• Processes check in and/or check out, point of service activities and/or scheduling of patient appointments via EPIC.
• Obtains pre certifications and/or pre authorizations for procedures.
• Maintains efficient flow of practice and escalates patient and/or provider concerns as appropriate.
• Greets and interacts with patients/visitors in a professional manner, on phone or in person.
• Adheres to HIPAA privacy and security requirements. Ensures compliance with all applicable federal, state, and local regulatory standards.
• Other duties as requested or assigned.

Skills

Customer service

Communication

Multi-tasking

Education

HS Diploma or equivalent

Job description

Jefferson Health is seeking a Patient Services Associate II to enhance the patient experience by efficiently processing arrival and departure activities and scheduling via EPIC. You will obtain pre-certifications and pre-authorizations, verify insurance and demographics, and support a smooth flow of patients to examination rooms.

The role requires strong communication, the ability to multitask in a fast-paced environment, and strict adherence to HIPAA and regulatory standards.