Patient Services Associate I — Front Desk Pro

Thomas Jefferson University & Jefferson Health; Philadelphia (Philadelphia County); On-site; USD 36,000 - 48,000; Full time

Job summary

Jefferson Health is seeking a Patient Services Associate I to join the front desk team at the Philadelphia outpatient practice. The role focuses on courteous patient processing, verification of insurance and demographics, and supporting a smooth flow of patients to examination rooms.

The PSA I emphasizes providing a positive Jefferson Experience, handling multiple tasks under pressure, and maintaining confidentiality in all patient interactions.

Qualifications

• Excellent interpersonal and communication skills.
• Ability to maintain confidentiality and adhere to HIPAA requirements.
• Strong multitasking abilities in a fast-paced front-desk environment.

Responsibilities

• Processes check in and check out, and schedules patient appointments via EPIC.
• Greets and assists patients/visitors in person or by phone in a professional manner.
• Maintains efficient flow of the practice and escalates concerns to the appropriate staff.
• Ensures compliance with HIPAA privacy and security requirements.

Skills

Customer service

HIPAA compliance

Communication

Multitasking

Job description

Jefferson Health is seeking a Patient Services Associate I to join the front desk team at the Philadelphia outpatient practice. The role focuses on courteous patient processing, verification of insurance and demographics, and supporting a smooth flow of patients to examination rooms.

The PSA I emphasizes providing a positive Jefferson Experience, handling multiple tasks under pressure, and maintaining confidentiality in all patient interactions.