Patient Concierge & Front Desk Associate

Jefferson University Physicians; United States; On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical insurance

Supplemental insurance

Dental insurance

Vision insurance

Life and AD&D insurance

Short- and long-term disability

Flexible spending accounts

Retirement plans

Tuition assistance

Job summary

Jefferson Health is seeking a Patient Services Associate I to staff the front desk of an outpatient practice. The role verifies insurance, referrals and patient demographics while supporting a smooth patient flow and a positive Jefferson Experience.

The PSA I is expected to greet patients professionally, process arrivals and departures, and maintain confidentiality in a fast-paced environment. This entry-level position emphasizes service excellence and teamwork at Jefferson Health.

Qualifications

• Must communicate courteously with patients and visitors.
• Ability to maintain confidentiality of patient information.
• Ability to complete multiple tasks under pressure.

Responsibilities

• Process check in and/or check out, and scheduling of patient appointments via EPIC.
• Greet and interact with patients/visitors in a professional manner.
• Maintain efficient flow of practice and escalate concerns as needed.
• Adhere to HIPAA privacy and security requirements.
• Ensure compliance with applicable federal, state, and local standards.
• Other duties as assigned.

Skills

Communication skills

Customer service orientation

Multitasking

Confidentiality

Professionalism

Tools

EPIC

Job description

Jefferson Health is seeking a Patient Services Associate I to staff the front desk of an outpatient practice. The role verifies insurance, referrals and patient demographics while supporting a smooth patient flow and a positive Jefferson Experience.

The PSA I is expected to greet patients professionally, process arrivals and departures, and maintain confidentiality in a fast-paced environment. This entry-level position emphasizes service excellence and teamwork at Jefferson Health.