Patient Experience Front Desk Associate I

Thomas Jefferson University & Jefferson Health; Philadelphia (Philadelphia County); On-site; USD 36,000 - 48,000; Full time

Job summary

Jefferson Health is seeking a Patient Services Associate (PSA) I to join the front desk at an outpatient practice. The role focuses on courteous patient interaction, verification of insurance and demographics, and supporting the Jefferson Experience by ensuring smooth patient flow and timely check-in/check-out via EPIC.

The PSA I will greet patients professionally, handle multi-tasking under pressure, and maintain confidentiality of sensitive information in compliance with HIPAA and regulatory

Qualifications

• Must be able to communicate courteously with patients and/or visitors.
• Ability to complete multiple tasks and work under pressure.
• Ability to maintain confidentiality of patient information.
• Willingness to provide and support a positive Jefferson Experience for all patients and/or visitors.
• Adherence to HIPAA privacy and security requirements.

Responsibilities

• Processes check in and check out, and scheduling via EPIC.
• Greets and interacts with patients/visitors in a professional manner both on phone and in person.
• Maintains efficient flow of the practice and escalates concerns as appropriate.
• Ensures compliance with HIPAA privacy and security requirements.
• Other duties as assigned.

Skills

courteous communication

multi-tasking

work under pressure

patient confidentiality

HIPAA compliance

EPIC system familiarity

Tools

EPIC

Job description

Jefferson Health is seeking a Patient Services Associate (PSA) I to join the front desk at an outpatient practice. The role focuses on courteous patient interaction, verification of insurance and demographics, and supporting the Jefferson Experience by ensuring smooth patient flow and timely check-in/check-out via EPIC.

The PSA I will greet patients professionally, handle multi-tasking under pressure, and maintain confidentiality of sensitive information in compliance with HIPAA and regulatory