Patient Services Associate I — Front Desk & Patient Experience

Health Partners Plans; Philadelphia (Philadelphia County); On-site; USD 25,000 - 33,000; Full time

Job summary

The Patient Services Associate (PSA) I at Jefferson University Physicians enhances the patient experience by courteously processing arrivals and departures at the front desk of an outpatient practice.

The PSA I verifies insurance, referrals and patient demographics and supports the Jefferson Experience by treating every patient and visitor with prompt, professional care to maintain smooth flow to exam rooms.

Qualifications

• Must be able to communicate courteously with patients and/or visitors.
• Willingness to provide and support a positive Jefferson Experience for all patients and/or visitors.
• Ability to complete multiple tasks and work under pressure.
• Ability to maintain confidentiality of patient information.

Responsibilities

• Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.
• Processes check in and/or check out, point of service activities and/or scheduling of patient appointments via EPIC.
• Greets and interacts with patients/visitors in a professional manner, on phone or in person.
• Maintains efficient flow of practice and escalates patient and/or provider concerns as appropriate.
• Adheres to HIPAA privacy and security requirements. Ensures compliance with all applicable federal, state, and local regulatory standards.
• Other duties as requested or assigned.

Skills

Communication skills

Multitasking

Discretion/Confidentiality

Tools

EPIC

Job description

The Patient Services Associate (PSA) I at Jefferson University Physicians enhances the patient experience by courteously processing arrivals and departures at the front desk of an outpatient practice.

The PSA I verifies insurance, referrals and patient demographics and supports the Jefferson Experience by treating every patient and visitor with prompt, professional care to maintain smooth flow to exam rooms.