Patient Experience Front Desk Associate

Jefferson Health Plans; Lawndale (CA); On-site; USD 37,000 - 48,000; Full time

Job summary

The Patient Services Associate (PSA) I enhances the patient/customer experience by courteously and professionally processing arrival and departure activities at the front desk of the outpatient practice. They verify insurance, referrals and patient demographics to ensure smooth visits.

The role supports Jefferson Experience by maintaining an efficient patient flow to exam rooms, responding to inquiries, and collaborating with co-workers to uphold service standards daily.

Qualifications

• Must be able to communicate courteously with patients and/or visitors.
• Willingness to provide and support a positive Jefferson Experience for all patients and/or visitors.
• Ability to complete multiple tasks and work under pressure.
• Ability to maintain confidentiality of patient information.

Responsibilities

• Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.
• Processes check in and/or check out, point of service activities and/or scheduling of patient appointments via EPIC.
• Greets and interacts with patients/visitors in a professional manner, on phone or in person.
• Maintains efficient flow of practice and escalates patient and/or provider concerns as appropriate.
• Adheres to HIPAA privacy and security requirements. Ensures compliance with all applicable federal, state, and local regulatory standards.
• Other duties as requested or assigned.

Skills

Communication skills

Patient service oriented

Multitasking

Confidentiality

Job description

The Patient Services Associate (PSA) I enhances the patient/customer experience by courteously and professionally processing arrival and departure activities at the front desk of the outpatient practice. They verify insurance, referrals and patient demographics to ensure smooth visits.

The role supports Jefferson Experience by maintaining an efficient patient flow to exam rooms, responding to inquiries, and collaborating with co-workers to uphold service standards daily.