Full-Time Front Desk Patient Services Specialist

Jefferson Health; Center Square (PA); On-site; USD 36,000 - 48,000; Full time

Job summary

Jefferson Health's Abington Plaza Medical Associates is seeking a Patient Services Associate I to join our front desk team. You will greet patients, check in/out, schedule appointments via EPIC, verify insurance and demographics, and support a smooth patient flow while upholding HIPAA and patient privacy.

You'll contribute to the Jefferson Experience by delivering courteous, professional service and coordinating with care teams to minimize wait times in a busy outpatient setting.

Qualifications

• Courteous and professional interaction with patients and visitors.
• Ability to verify insurance, referrals and patient demographics.
• Ability to handle multiple tasks in a fast-paced outpatient setting.
• Commitment to protecting patient privacy and HIPAA compliance.

Responsibilities

• Interacts with patients, visitors and staff in a professional manner.
• Processes check-in and check-out and schedules appointments via EPIC.
• Greets patients and ensures accurate demographic and insurance information.
• Maintains efficient flow of practice and escalates concerns as needed.
• Adheres to HIPAA privacy and security standards.

Skills

Customer service

Front desk

Insurance verification

HIPAA compliance

Communication

Telephone etiquette

Education

High School Diploma

Tools

EPIC

Job description

Jefferson Health's Abington Plaza Medical Associates is seeking a Patient Services Associate I to join our front desk team. You will greet patients, check in/out, schedule appointments via EPIC, verify insurance and demographics, and support a smooth patient flow while upholding HIPAA and patient privacy.

You'll contribute to the Jefferson Experience by delivering courteous, professional service and coordinating with care teams to minimize wait times in a busy outpatient setting.