Patient Experience Specialist - Front Desk & Care Support

Mercy; Fort Smith (AR); Presencial; USD 29.000 - 36.000; Jornada completa

Descripción de la vacante

Mercy is seeking a Patient Service Representative to greet patients and visitors, and to ensure a positive, seamless experience at the front desk. The role emphasizes accurate data entry, scheduling, privacy compliance, and professional communication with patients and staff.

Ideal candidates have a high school diploma or equivalent, strong customer service skills, and the ability to work under pressure. Training will be provided to support front desk operations and Mercy's patient-first approach.

Formación

• Education: High school diploma or equivalent.
• Strong communication and customer service abilities.
• Ability to handle patient information confidentially.
• Accurate data entry and scheduling.
• Ability to work under pressure and adapt quickly.
• Completion of Front Desk Training after hire.

Responsabilidades

• Serve as first point of contact for patients and visitors.
• Manage front desk operations and patient workflows.
• Ensure a positive and seamless patient experience.
• Support scheduling and documentation processes.

Conocimientos

Verbal & written communication

Customer service

Attention to detail

Confidentiality & privacy

Under pressure adaptability

Front desk training completion

Teamwork & collaboration

Educación

High school diploma or equivalent

Medical office experience (1 year)

Herramientas

Data entry

Word processing

Basic computer skills

Descripción del empleo

Mercy is seeking a Patient Service Representative to greet patients and visitors, and to ensure a positive, seamless experience at the front desk. The role emphasizes accurate data entry, scheduling, privacy compliance, and professional communication with patients and staff.

Ideal candidates have a high school diploma or equivalent, strong customer service skills, and the ability to work under pressure. Training will be provided to support front desk operations and Mercy's patient-first approach.