Patient Experience Specialist - Front Desk

Mercy; Edmond (OK); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Tuition support

Matched retirement plans

Job summary

Mercy is seeking a Front Desk staff member to support patient admissions and scheduling. You will communicate professionally with patients and staff, handle inquiries, and help guide patients through financial options and resources with empathy and accuracy.

The role emphasizes data entry, appointment processing, and safeguarding patient privacy in a busy clinic environment. Training provided to ensure front desk excellence.

Qualifications

• Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and staff.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner.

Responsibilities

• Interact with patients, healthcare professionals, and staff in a courteous and professional manner.
• Discuss patient financial responsibility, outstanding balances, payment options, and financial assistance resources.
• Enter patient information, schedule appointments, and process documentation accurately while maintaining confidentiality.

Skills

Verbal & written communication

Basic computer skills

Data entry

Word processing

Excellent customer service

Education

High school diploma or equivalent

Tools

Data entry

Word processing

Job description

Mercy is seeking a Front Desk staff member to support patient admissions and scheduling. You will communicate professionally with patients and staff, handle inquiries, and help guide patients through financial options and resources with empathy and accuracy.

The role emphasizes data entry, appointment processing, and safeguarding patient privacy in a busy clinic environment. Training provided to ensure front desk excellence.