Patient Experience Specialist: Front Desk & Billing

Mercy; Oklahoma City (OK); Vor Ort; USD 32.000 - 52.000; Vollzeit

Zusammenfassung

Mercy is seeking a Patient Service Representative to be a primary point of contact for patients and visitors, ensuring a seamless experience at the front desk. You will discuss patient financial responsibilities, assist with payment collection, and document financial conversations accurately within a fast-paced healthcare setting.

Role requires a high school diploma and strong communication, data entry, and customer service skills.

Qualifikationen

• Verbal and written communication skills are essential.
• Data entry and basic computer skills required.
• Excellent customer service and professionalism.
• Ability to maintain confidentiality and privacy.
• Ability to work under pressure and adapt to changing needs.

Aufgaben

• Greet patients and visitors at the front desk.
• Explain patient financial responsibilities and options.
• Collect payments and document financial conversations.
• Coordinate front desk workflows to support patient experience.
• Maintain accurate scheduling and documentation.

Kenntnisse

Verbal communication

Written communication

Data entry

Customer service

Confidentiality

Ausbildung

High school diploma

Jobbeschreibung

Mercy is seeking a Patient Service Representative to be a primary point of contact for patients and visitors, ensuring a seamless experience at the front desk. You will discuss patient financial responsibilities, assist with payment collection, and document financial conversations accurately within a fast-paced healthcare setting.

Role requires a high school diploma and strong communication, data entry, and customer service skills.