Patient Services Specialist — Front Desk & Scheduling

Mercy Hospital St. Louis Critical Care Medicine Fellowship; Saint Robert (MO); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Tuition support

Matched retirement plans

Job summary

Mercy Health System in Missouri seeks a friendly front desk clerk to greet patients and visitors, handle scheduling, and perform essential clerical duties in a busy clinic.

The role requires accurate data entry, basic computer skills, and a professional, confidential approach. You will answer calls, manage appointments, and support physicians while upholding Mercy’s standards of service.

Qualifications

• Education: High school diploma or equivalent.
• Strong verbal and written communication skills.
• Proficiency in basic computer skills, including data entry and word processing.
• Ability to maintain confidentiality and follow privacy policy/procedure.

Responsibilities

• Greets, instructs, directs and schedules patients and visitors.
• Performs clerical duties for physicians and clinic staff.
• Enters new and established patient information into the computer.
• Answers incoming calls and sets appointments for patients.
• Monitors and revises physician schedules as appropriate.
• Establishes payment plans and collection of payments.
• Answers questions on insurance claims and related benefits.
• Maintains confidentiality and professional conduct at all times.

Skills

Strong verbal and written comms

Basic computer skills

Data entry

Word processing

Excellent customer service

Accuracy and attention to detail

Confidentiality and privacy compliance

Adaptable under pressure

Clinic Front Desk Training completion

Education

High school diploma or equivalent

Job description

Mercy Health System in Missouri seeks a friendly front desk clerk to greet patients and visitors, handle scheduling, and perform essential clerical duties in a busy clinic.

The role requires accurate data entry, basic computer skills, and a professional, confidential approach. You will answer calls, manage appointments, and support physicians while upholding Mercy’s standards of service.