Patient Services Associate — Front Desk & Scheduling

Northwestern Medicine; Sycamore (IL); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Tuition Reimbursement

Student Loan Repayment

Professional Development

Wellbeing Fund

401(k) Matching

Medical, Dental and Vision Coverage

Life Insurance

Annual Bonus

Paid Time Off

Holiday pay

Job summary

Northwestern Medicine is seeking an experienced Front Desk/Registration Associate for the Immediate Care Center in Sycamore. The role involves greeting patients, performing check-in/out, and collecting co-pays and appointments, with responsibilities across multiple clinics as needed.

The position requires a high school diploma or GED and 0–2 years in customer service; a Bachelor’s degree and healthcare experience are preferred, along with bilingual abilities.

Qualifications

• High school diploma or GED equivalent.
• 0 to 2 years’ experience in a customer service position.
• Bachelor’s degree is preferred.
• Healthcare experience and knowledge of medical terminology are a plus.
• Bilingual abilities are desirable.

Responsibilities

• Communicates with patients and guests including greeting them upon arrival, confirming identity and providing necessary information related to their visit.
• Completes check-in/out functions as directed.
• Confirms and updates patient identification and demographic/insurance information.
• Completes patient registration as needed.
• Obtains patient consents/authorizations.
• Collects co-payments, past due balances and point of service payments.
• Posts payments, process billing information and perform “end of day” cash drawer closing.
• Keeps waiting area clean and comfortable.
• Informs patients of any delays or changes in appointment status.
• Schedules appointments as necessary.
• For PSRs in the Immediate Care Clinics (ICC), float to other ICCs/departments.
• May perform other duties as assigned.

Skills

Customer service

Bilingual

Education

High school diploma or GED

Bachelor’s degree

Job description

Northwestern Medicine is seeking an experienced Front Desk/Registration Associate for the Immediate Care Center in Sycamore. The role involves greeting patients, performing check-in/out, and collecting co-pays and appointments, with responsibilities across multiple clinics as needed.

The position requires a high school diploma or GED and 0–2 years in customer service; a Bachelor’s degree and healthcare experience are preferred, along with bilingual abilities.