Patient Services Associate – Front Desk & Scheduling

Baylor Scott & White Health; Garland (TX); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Immediate health and welfare benefits

401(k) savings plan with dollar-for-dl

Tuition Reimbursement

PTO accrual beginning Day 1

Job summary

Baylor Scott & White Health in Garland, TX seeks a Patient Services Specialist 1 to provide administrative support in a physician office or clinic. Responsibilities include patient check-in/check-out, scheduling, insurance verification, and answering phones.

The role requires strong communication, data entry, and ability to navigate EMR systems; bilingual English/Spanish preferred; experience in healthcare is a plus.

Qualifications

• HS Diploma or GED required.
• Less than 1 year of experience in healthcare or office setting.
• Bilingual English/Spanish preferred.

Responsibilities

• Assist with patient check-in and check-out and scheduling.
• Verify patient insurance information and demographics.
• Accept payments and post charges per guidelines.
• Answer phones and direct callers to proper departments.
• Provide information to patients and outside entities as needed.
• Support medical records duties as requested.

Skills

Communication

Empathy

Data entry

Telephone etiquette

Bilingual English/Spanish

Education

HS Diploma/GED Equivalent

Tools

EPIC EMR

Job description

Baylor Scott & White Health in Garland, TX seeks a Patient Services Specialist 1 to provide administrative support in a physician office or clinic. Responsibilities include patient check-in/check-out, scheduling, insurance verification, and answering phones.

The role requires strong communication, data entry, and ability to navigate EMR systems; bilingual English/Spanish preferred; experience in healthcare is a plus.