Patient Concierge & Scheduling Specialist

American Society for Experimental Neurotherapeutics; Plano (TX); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Immediate eligibility for health and w

401(k) savings plan with dollar-for-d0

Tuition Reimbursement

PTO accrual beginning Day 1

Job summary

Baylor Scott & White Health in Texas seeks a Patient Services Specialist 1 to provide front-desk support in a physician office or clinic. Responsibilities include patient check-in/check-out, scheduling and insurance verification.

You will handle phone inquiries, collect demographics, and assist with medical records. This role emphasizes patient-centered care and efficient administrative support.

Qualifications

• Education: H.S. Diploma/GED equivalent.
• Experience: Less than 1 year of experience.
• Duties include patient check-in/check-out, scheduling, insurance verification, and answering phones.

Responsibilities

• Assist with patient duties, including relations, check-in, check-out, scheduling, insurance verification, and answering phones. Arranges follow-up visits and referral appointments.
• Assists with patient registration by collecting and verifying insurance information. Verifies patient demographics and enters changes into the computer system. Directs patients to appropriate waiting areas.
• Accepts payments for physician/clinic services according to established guidelines.
• Posts payments and enters charges into computer utilizing appropriate codes.
• Generates daily payment reports and verifies cash drawer against report.
• Provides accurate patient, medical, financial or procedural information to patients or approved outside entities.
• May be required to discuss financial arrangements with patients.
• Receives and directs phone calls. Assists patients and other visitors.
• Responds to routine inquiries concerning practice services, hours of operation, etc.
• Ensures any patient complaints are handled appropriately.
• Assists with medical records duties as requested.

Skills

Good listening

Interpersonal skills

Telephone etiquette

Data entry

Communication skills

Attention to detail

Education

High School Diploma/GED

Tools

MS Office

Job description

Baylor Scott & White Health in Texas seeks a Patient Services Specialist 1 to provide front-desk support in a physician office or clinic. Responsibilities include patient check-in/check-out, scheduling and insurance verification.

You will handle phone inquiries, collect demographics, and assist with medical records. This role emphasizes patient-centered care and efficient administrative support.