Patient Services Associate - Front Desk & Care Coordination

Neighborcare-Health; Seattle (WA); On-site; USD 48,000 - 61,000; Full time

Benefits offered by this job

PTO & Holidays

Retirement with match

Employee assistance program

Job summary

Neighborcare Health in Seattle, WA is seeking a Patient Services Representative to warmly greet patients, check them in for appointments, and manage front-desk workflow. You will verify insurance, collect co-pays, and support care coordination as part of the clinic team.

The role requires a high school diploma or GED and at least one year in customer service, with healthcare exposure preferred. This is an on-site, full-time position in a diverse multi-lingual environment.

Qualifications

• High School diploma or GED required.
• At least 1 year of customer service experience.

Responsibilities

• Greet patients and families as they arrive at the clinic.
• Answer telephones, confirm appointments, and route calls as needed.
• Check in patients and collect updated demographic and insurance information for the EHR.
• Maintain front-desk areas and organize files and charts.
• Verify insurance eligibility and collect co-pays and fees.
• Schedule walk-in patients for same-day appointments and coordinate with providers.

Skills

Customer service

Education

High School diploma or GED

Job description

Neighborcare Health in Seattle, WA is seeking a Patient Services Representative to warmly greet patients, check them in for appointments, and manage front-desk workflow. You will verify insurance, collect co-pays, and support care coordination as part of the clinic team.

The role requires a high school diploma or GED and at least one year in customer service, with healthcare exposure preferred. This is an on-site, full-time position in a diverse multi-lingual environment.