Patient Experience Concierge (Front Desk)

Neighborcare-Health; Seattle (WA); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Paid time off

Retirement with match

Employee assistance program

Job summary

Neighborcare Health in Seattle, WA, is seeking a Patient Services Representative to greet patients, schedule appointments, and guide visitors through the check-in and check-out process. You will be the first contact in the clinic and play a key role in care coordination and population health initiatives.

Responsibilities include answering phones, verifying insurance, collecting co-pays, updating patient information in the EHR, and supporting front-d desk operations.

Qualifications

• High School diploma or GED.
• One year of customer service experience.

Responsibilities

• Greet patients and their families as they arrive in the clinic.
• Answer telephones, confirm appointments, and transfer calls as needed.
• Check in patients and collect updated information for the EHR.
• Assist with maintaining provider templates and appointment schedules.
• Maintain waiting areas, files, and front-desk areas.

Skills

Customer service

Education

High School diploma or GED

Job description

Neighborcare Health in Seattle, WA, is seeking a Patient Services Representative to greet patients, schedule appointments, and guide visitors through the check-in and check-out process. You will be the first contact in the clinic and play a key role in care coordination and population health initiatives.

Responsibilities include answering phones, verifying insurance, collecting co-pays, updating patient information in the EHR, and supporting front-d desk operations.