Patient Experience Coordinator: Front Desk & Scheduling

Neighborcare-Health; Seattle (WA); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Paid time off

Retirement with contribution match

Employee assistance program

Job summary

Neighborcare Health is seeking a Patient Services Representative for Lake City & Magnuson. You will greet patients, check-in, collect updated information, schedule appointments, and assist with front-desk duties to keep the clinic running smoothly.

As the first contact, you’ll provide a warm welcome, answer phones, verify insurance eligibility, collect co-pays, and connect patients with registration and eligibility services. Prior customer service experience is preferred.

Qualifications

• High School diploma or GED.
• One year of customer service experience.
• Healthcare experience preferred.

Responsibilities

• Warmly greet patients and their families as they arrive in the clinic.
• Answer telephones, confirm appointments, and transfer calls to appropriate staff member as needed.
• Check in patients and collect updated contact/insurance information for the EHR.
• Assist with maintaining provider templates and appointment schedules.
• Maintain front-desk areas and organize patient charts and accounts daily.
• Check insurance eligibility and scan Medicaid, Medicare and private insurance cards.
• Collect co-pays and close out the drawer at day end.
• Explain sliding scale policy to self-pay patients and enter income data into the EHR.

Skills

Customer service

Communication

Education

High School diploma or GED

Job description

Neighborcare Health is seeking a Patient Services Representative for Lake City & Magnuson. You will greet patients, check-in, collect updated information, schedule appointments, and assist with front-desk duties to keep the clinic running smoothly.

As the first contact, you’ll provide a warm welcome, answer phones, verify insurance eligibility, collect co-pays, and connect patients with registration and eligibility services. Prior customer service experience is preferred.