Patient Access Specialist – Front Desk & Care Coordination

Beth Israel Lahey Health; Lexington (VA); On-site; USD 28,000 - 37,000; Full time

Job summary

Beth Israel Lahey Health is seeking a Practice Assistant/Call Center team member to manage front-desk duties, register patients, verify demographics, collect co-pays and coordinate scheduling. This role supports clinicians and staff, ensuring smooth patient flow and accuracy of information.

Ideal candidates have a High School diploma or GED, 0–1 years of related experience, and familiarity with MS Office; a Medical Admin Assistant certificate is preferred but not required.

Qualifications

• High School diploma or GED required.
• 0-1 years related work experience required.
• Experience with computer systems including web based applications and MS Office (Outlook, Word, Excel, PowerPoint or Access).
• Certificate 1 Medical Admin Assistant Cert preferred.

Responsibilities

• Greets patients and visitors in a courteous, respectful manner.
• Acts as central communication source for patient care.
• Performs check in, registration, scheduling, demographic and fiscal data entry.
• Collects co-pays following standard procedures.
• Schedules, reschedules and cancels appointments to accommodate patient/provider needs.

Skills

Written communications

Oral communications

Customer service

Teamwork

Basic knowledge of concepts

Education

High School diploma or GED

Medical Admin Assistant Cert

Tools

Microsoft Office (Outlook, Word, Excel, PowerPoint, Access)

Job description

Beth Israel Lahey Health is seeking a Practice Assistant/Call Center team member to manage front-desk duties, register patients, verify demographics, collect co-pays and coordinate scheduling. This role supports clinicians and staff, ensuring smooth patient flow and accuracy of information.

Ideal candidates have a High School diploma or GED, 0–1 years of related experience, and familiarity with MS Office; a Medical Admin Assistant certificate is preferred but not required.