Patient Access & Care Concierge

Beth Israel Lahey Health; Wayland (KY); On-site; USD 29,000 - 39,000; Full time

Job summary

Beth Israel Lahey Health seeks a patient services administrator to support front-desk and practice operations. You will greet patients, verify information, schedule and register, and coordinate referrals to ensure timely care.

This role emphasizes courteous service, privacy, and teamwork, with opportunities to assist billing functions and improve patient experiences within a healthcare setting.

Qualifications

• High School diploma or GED required.
• Certificate 1 Medical Admin Assistant Cert preferred.
• 1-3 years related work experience required.
• Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.

Responsibilities

• Greets patients and visitors in a courteous, service-oriented manner while respecting privacy.
• Performs check in, registration, scheduling, verification of demographic information and data entry.
• Collects co-payments following standard procedures.
• Schedules, reschedules and cancels appointments to accommodate patient and provider needs.
• Obtains and enters referrals and supports patient flow throughout the visit.
• Acts as liaison between patients and practice staff to ensure optimal service delivery.

Job description

Beth Israel Lahey Health seeks a patient services administrator to support front-desk and practice operations. You will greet patients, verify information, schedule and register, and coordinate referrals to ensure timely care.

This role emphasizes courteous service, privacy, and teamwork, with opportunities to assist billing functions and improve patient experiences within a healthcare setting.