Patient Services Associate

Boston Medical Center; Towson (MD); Hybrid; USD 2,383,000 - 3,459,000; Full time

Benefits offered by this job

Competitive salary

Free parking

Tuition assistance

Onsite fitness center

Retirement benefits

Job summary

GBMC HealthCare in Towson, MD seeks a Patient Access/Administrative role to greet visitors, answer calls, and schedule appointments. You will perform data entry for demographics and insurance, verify coverage, and assist patients with MyChart registration.

The role emphasizes high-volume phone work, accurate information relay, and adherence to established policies to ensure smooth patient flow and exceptional service.

Qualifications

• Minimum 6 months of related experience.

Responsibilities

• Receives and screens visitors and telephone calls.
• Responds to general inquiries by relating or referring to established policies and procedures.
• Provides customer service to patients by relaying information about the Medical Center and reminds patients of appointments.
• Schedule patient appointments, performs data entry of patient demographic information and insurance.
• Verifies insurance information, requests or obtains referrals required if necessary for service prior to the patient’s visit.
• Assist patient with registering for MyChart.

Skills

Customer service

Medical terminology

Written communication

Oral communication

Arithmetic

Phone management

Education

High School or GED

Job description

GBMC HealthCare in Towson, MD seeks a Patient Access/Administrative role to greet visitors, answer calls, and schedule appointments. You will perform data entry for demographics and insurance, verify coverage, and assist patients with MyChart registration.

The role emphasizes high-volume phone work, accurate information relay, and adherence to established policies to ensure smooth patient flow and exceptional service.