Patient Access & Scheduling Specialist

Greater Baltimore Medical Center (GBMC); Towson (MD); On-site; USD 23,000 - 34,000; Full time

Job summary

Greater Baltimore Medical Center in Towson, MD is seeking a clerical assistant to support practice operations. You will handle customer service, scheduling, registration, and copay collections while managing a high call volume with accuracy.

The role requires a high school diploma or GED and at least 6 months of related experience, with knowledge of medical terminology preferred. Join GBMC and contribute to patient-centered care in a busy environment.

Qualifications

• Customer service skills; able to interact with patients and staff in a professional manner.
• Knowledge of medical terminology is preferred to understand patient records and procedures.
• Excellent written and spoken communication for clear information exchange.
• Ability to perform simple arithmetic calculations for payments and statistics.
• Strong organizational skills to prioritize tasks effectively.
• Capability to manage multiple tasks and high phone volume simultaneously.

Responsibilities

• Receives and screens visitors and telephone calls, relaying information per policies and procedures.
• Schedules patient appointments and performs data entry of demographics and insurance information.
• Verifies insurance and requests referrals as needed prior to patient visits.
• Assists patients with registering for MyChart and related systems.
• Manages a high volume of telephone calls and routes encounters to providers for review.
• Responsible for addressing all telephone messages by end of day.
• Performs pre-registration and confirmation of appointments before service date.
• Checks in patients, verifies insurance, collects and scans IDs and insurance cards.
• Manages referral work queues and attaches referrals to scheduled appointments.

Skills

Customer service skills

Knowledge of medical terminology

Written and oral communication

Non-complex arithmetic calculations

Organize and prioritize tasks

Manage multiple tasks and phone volume

Education

High School or GED equivalency

Job description

Greater Baltimore Medical Center in Towson, MD is seeking a clerical assistant to support practice operations. You will handle customer service, scheduling, registration, and copay collections while managing a high call volume with accuracy.

The role requires a high school diploma or GED and at least 6 months of related experience, with knowledge of medical terminology preferred. Join GBMC and contribute to patient-centered care in a busy environment.