Patient Services Specialist — Scheduling & Billing

Boston Medical Center; Baltimore (MD); On-site; USD 24,000 - 35,000; Full time

Job summary

GBMC HealthCare in Baltimore, MD, is seeking an organized patient services clerk to support practice operations, including scheduling, registration, and copay collection. You will handle high volumes of phone calls and provide courteous customer service.

Primary duties include verifying insurance, data entry for demographics, pre-registration, and directing patients to the right resources. Strong communication, basic arithmetic, and knowledge of medical terminology are essential.

Qualifications

• High School or GED equivalency.
• 6 months of related experience.
• Customer service skills.
• Knowledge of medical terminology.
• Ability to perform non-complex arithmetic calculations.
• Ability to organize and prioritize tasks.
• Ability to manage multiple tasks and phone volume simultaneously.

Responsibilities

• Receives and screens visitors and telephone calls.
• Responds to general inquiries by relating or referring to established policies and procedures.
• Schedules patient appointments and enters patient demographic information and insurance.
• Verifies insurance information and handles referrals/preauthorization as needed.
• Assists patients with MyChart registration and related tasks.
• Manages high volume of telephone calls and routes to providers.
• Addresses all telephone messages by end of day.
• Performs pre-registration and confirmation of appointments before service date.
• Checks in patients, verifies insurance, collects and scans IDs/insurance cards.
• Manages referral work queues and routes results to providers.
• Processes incoming faxes and scans medical records to MRN.
• Responds to In basket messages and EPIC Secure chats.

Skills

Customer service

Medical terminology

Written and oral communication

Arithmetic calculations

Organize and prioritize tasks

Multi-tasking

Phone handling

Education

High School or GED

Tools

EPIC

Job description

GBMC HealthCare in Baltimore, MD, is seeking an organized patient services clerk to support practice operations, including scheduling, registration, and copay collection. You will handle high volumes of phone calls and provide courteous customer service.

Primary duties include verifying insurance, data entry for demographics, pre-registration, and directing patients to the right resources. Strong communication, basic arithmetic, and knowledge of medical terminology are essential.