Evening & Weekend Per Diem Medical Front Desk Assistant

Mass General Brigham; Foxborough (MA); On-site; USD 24,000 - 34,000; Full time

Job summary

Mass General Brigham’s Brigham and Women's Hospital is seeking a flexible, dependable Practice Assistant II for per diem coverage in an urgent care environment. You will manage full patient registration, greet patients, and support scheduling, check-in/out, and communication.

The role emphasizes evening/weekend availability, multitasking, and accurate documentation while supporting patient experience and office operations. Training for EPIC scheduling and billing is provided.

Qualifications

• High School Diploma or equivalent required.
• 2–3 years of office experience required.
• Proficiency with Microsoft Office and standard office equipment.
• Knowledge of office operations and administrative procedures.
• Strong phone, customer service, verbal, and written communication skills.

Responsibilities

• Schedule patient appointments and maintain appointment records.
• Greet and assist patients and respond to routine inquiries.
• Manage phone calls, appointment scheduling, and message routing.
• Process billing forms and scan documents into EPIC.
• Request medical records and laboratory results.
• Distribute mail and faxes and prepare routine correspondence.
• Collect patient co-payments as needed.
• Handle messages related to prior authorizations, provider questions, prescription refills, and test results.
• Serve as an EPIC Super User for scheduling, registration, and billing systems (training provided).
• Assist with training staff and perform advanced scheduling functions, including surgical scheduling and schedule management, as needed.

Skills

Customer service

Multitasking

Verbal & written communication

Teamwork

Education

High School Diploma or equivalent

Tools

EPIC

Microsoft Office

Job description

Mass General Brigham’s Brigham and Women's Hospital is seeking a flexible, dependable Practice Assistant II for per diem coverage in an urgent care environment. You will manage full patient registration, greet patients, and support scheduling, check-in/out, and communication.

The role emphasizes evening/weekend availability, multitasking, and accurate documentation while supporting patient experience and office operations. Training for EPIC scheduling and billing is provided.