Patient Services Assistant: Front Desk & Scheduling

Lehigh Valley Health Network, Inc.; East Stroudsburg (Monroe County); On-site; USD 22,000 - 30,000; Part time

Job summary

Lehigh Valley Health Network, Inc. is seeking a Part-Time Patient Services Representative for day shifts across Sunday-Saturday hours (8AM-8PM).

You will serve as the first point of contact for patients and providers, delivering high-quality customer service while supporting registration, scheduling, and insurance processes. The role emphasizes accurate data entry, confidentiality, and proficiency with EMR systems to maintain smooth daily operations and an excellent patient experience in a

Qualifications

• High School Diploma/GED required.
• 1 year of customer service experience required.
• Ability to adapt to changing priorities and maintain accuracy in detailed tasks.
• Maintain strict confidentiality and protect patient information.
• Proficient computer skills and familiarity with EMR workflows.

Responsibilities

• Gather information for accurate registration and check-in.
• Obtain and verify insurance authorizations/precertification and complete medical record release requests.
• Schedule and confirm patient appointments; manage appointment flow.
• Provide outreach and assist with scheduling, billing, referrals, and other clerical tasks.
• Support efficient operation of the practice and contribute to a positive patient experience.

Skills

Customer service

Computer skills

Confidentiality

Education

High School Diploma/GED

Tools

EMR workflows

Job description

Lehigh Valley Health Network, Inc. is seeking a Part-Time Patient Services Representative for day shifts across Sunday-Saturday hours (8AM-8PM).

You will serve as the first point of contact for patients and providers, delivering high-quality customer service while supporting registration, scheduling, and insurance processes. The role emphasizes accurate data entry, confidentiality, and proficiency with EMR systems to maintain smooth daily operations and an excellent patient experience in a