Patient Access Specialist - Frontline Registration & Scheduling

1004 Lehigh Valley Hospital; Emmaus (PA); On-site; USD 32,000 - 52,000; Full time

Job summary

Lehigh Valley Health Network is seeking an Onsite Outpatient Registration professional to coordinate patient registration, verify insurance, and schedule appointments. You will interview patients by phone and in person to gather demographic, insurance, and clinical information ensuring accurate accounts and financial clearance.

The role requires a High School Diploma, 1 year of customer service and healthcare environment experience, plus proficiency with computers and typing.

Qualifications

• High School Diploma/GED
• 1 year Customer service
• 1 year Healthcare environment such as a hospital and/or physician office
• Computer and typing proficiency
• Must be able to interact with a diverse customer base, including those seeking emergency services or treatment
• Must successfully pass the required training in two attempts or less

Responsibilities

• Interviews patients using open-ended questions to obtain pertinent demographic, insurance (referral/authorization), and other information.
• Engages patients throughout the registration process to create a welcoming and positive patient experience whether in person or via phone.
• Ensures referring providers' orders are complete and match the appointment scheduled.
• Obtains a new order prior to test/treatment if order is incomplete or inaccurate.
• Scans insurance cards, scripts, patient identification, and all pertinent documentation including regulatory forms accurately.
• Secures signatures to ensure timely reimbursement, which includes consents signed specific to service(s) being rendered.
• Determines and collects patient financial liability and creates estimates, if applicable.
• Reviews daily schedule and identifies potential scheduling conflicts affecting department flow and confers with colleagues and providers for a resolution.
• Maintains compliance with registration accuracy.

Skills

Customer service

Communication

Healthcare experience

Typing speed

Diversity interaction

Education

High School Diploma

Associate's Degree Health care

Tools

Computer Proficiency

Job description

Lehigh Valley Health Network is seeking an Onsite Outpatient Registration professional to coordinate patient registration, verify insurance, and schedule appointments. You will interview patients by phone and in person to gather demographic, insurance, and clinical information ensuring accurate accounts and financial clearance.

The role requires a High School Diploma, 1 year of customer service and healthcare environment experience, plus proficiency with computers and typing.