Patient-Focused Medical Assistant: Front Desk & Care Support

1012 Lehigh Valley Physician Group - Lehigh; Pennsburg (Montgomery County); On-site; USD 36,000 - 48,000; Full time

Job summary

Lehigh Valley Health Network seeks a Medical Assistant to be the first point of contact, handling registration, insurance checks, and appointment coordination while supporting clinical teams with data collection and rooming.

The role requires a Medical Assistant diploma or LVPG training, EMR proficiency, and BLS. Onsite Pennsburg location with day shifts and comprehensive patient care responsibilities.

Qualifications

• Specialized Diploma as a Medical Assistant or LVPG Medical Assistant Trainee course.
• Strong multitasking, organizational, and problem-solving skills.
• Proficiency in EMR systems, word processing, and Excel.
• Ability to adapt to changing priorities while maintaining efficiency, in a fast-paced healthcare environment.
• Excellent communication and interpersonal skills, demonstrating empathy and professionalism.
• Exceptional customer service and phone etiquette.
• Knowledge of clinical workflows, medical terminology, and basic patient care practices.
• BLS - Basic Life Support - American Heart Association

Responsibilities

• Behaves in a professional and empathetic manner to build trust with consumers.
• Coordinate and perform patient check-in/check-out, ensuring accurate registration.
• Verify insurance eligibility, collect payments (co-pays or self-pay), and process referrals.
• Schedule appointments while optimizing clinic workflow.
• Handle patient inquiries.
• Maintain electronic medical records (EMR), ensuring accuracy and compliance.
• Maintain required logs and quality control checks.
• Collect patient data (temperature, pulse, oxygen saturation, vitals) for patients.
• Document medical records accurately.
• Assist providers with gathering patient information for visits.
• Complete patient rooming and expedites care process.
• Identify patient risks and communicate them to the provider.
• Prepare and maintain exam rooms; ensure proper sanitation and supplies.
• Collect and prepare lab specimens and requisitions.
• Administer medications and vaccinations per orders.
• Support patient procedures and assist with examinations.
• Complete follow-up calls 2–3 days post-discharge.

Skills

Multitasking

Organizational skills

Problem solving

EMR proficiency

Word processing

Excel

Communication

Customer service

Phone etiquette

Clinical workflow knowledge

Medical terminology

Basic patient care

BLS

Education

Specialized Diploma as a Medical Assistant or LVPG Medical Assistant Trainee course

Associate certifications (CCMA, CMA, CMAC, MAC, NCMA, NRCMA, RMA)

NCMA - National Certified Medical Assistant

NRCMA - National Registered Certified Medical Assistant

Tools

EMR systems

Job description

Lehigh Valley Health Network seeks a Medical Assistant to be the first point of contact, handling registration, insurance checks, and appointment coordination while supporting clinical teams with data collection and rooming.

The role requires a Medical Assistant diploma or LVPG training, EMR proficiency, and BLS. Onsite Pennsburg location with day shifts and comprehensive patient care responsibilities.