Patient Services Advocate - Primary Care

Mass General Brigham; Boston (MA); Sur place; USD 24 000 - 34 000; Plein temps

Avantages offerts par ce poste

Medical, dental, and vision coverage

403(b) retirement plan

Tuition reimbursement

Discounted MBTA pass

And more!

Résumé du poste

Mass General Brigham's Brigham and Women's Primary Care Associates, Longwood, seeks a Practice Assistant II to be the welcoming face for patients, manage scheduling and registrations, and support the care team with administrative tasks. You will help navigate patients through the practice, handle messages, and coordinate follow-up activities.

Join a team focused on patient-centered care in a hospital-based ambulatory setting, with duties spanning check-in/out, data entry, and coordination of

Qualifications

• High school diploma or GED required; post-high school education preferred.
• At least 1 year of relevant work experience.
• Typing, data entry, and systems skills; office systems training preferred.
• Knowledge of practice operations, standards, and related forms.
• Basic knowledge of medical terminology, insurance types, referrals, and registration/fiscal information.
• Spanish speaking preferred.

Responsabilités

• Answer and screen calls, and respond to routine questions with professionalism and courtesy.
• Take complete, accurate messages and communicate clearly in writing (email, memos, notes).
• Keep work neat and organized: filing, sorting, scanning, copying, printing, and faxing.
• Enter data and support registration, insurance, and referral processes.
• Juggle multiple tasks while following established protocols and systems.
• Follow hospital, state, and federal requirements, including HIPAA and The Joint Commission.

Connaissances

Phone screening

Message taking

Data entry

Registration support

Multi-tasking

Compliance (HIPAA)

Formation

High school diploma or GED

Description du poste

Mass General Brigham's Brigham and Women's Primary Care Associates, Longwood, seeks a Practice Assistant II to be the welcoming face for patients, manage scheduling and registrations, and support the care team with administrative tasks. You will help navigate patients through the practice, handle messages, and coordinate follow-up activities.

Join a team focused on patient-centered care in a hospital-based ambulatory setting, with duties spanning check-in/out, data entry, and coordination of